STORE POLICY & RETURNS

Lily’s Bridal Outlet hopes that you are completely satisfied with your purchase. If you aren’t, we are happy to accept your return or exchange under these guidelines: 

  • Purchases will be refunded in the form of online store credit which will expire 3 months from refund date. Please note there is a 15% restocking fee that will be deducted from your online store credit. 

  • Refund must be requested within 3 days of delivery date for online store credit. All orders ship with a tracking number for this purpose and will be used to determine the delivery date. 

  • Gowns marked as Final Sale cannot be returned or exchanged. 

  • Exchanges are Final Sale. Purchases using online store credit are Final Sale

  • Merchandise must have all tags attached and be returned in original packaging. 

  • Merchandise must not be worn, washed or altered, and must be free of stains, pet hair, floor debris, and pin marks. 

 

Returns may take approximately 2-3 weeks to process.

 

Payment Methods

- Credit / Debit Cards
- PAYPAL